When will I get my order?
It takes 3-7 days to fulfill an order, after which it’s shipped out. The shipping time depends on
your location, but can be estimated as follows:
USA: 5- 8 business days
International: 10-20 business days
Where will my order ship from?
We work with an on-demand order fulfillment company with facilities worldwide!
Will I be charged customs for my order?
An additional customs and tax fee can occur on international orders. This fee is not in our control
and is assessed by your local customs office. Customs policies vary widely for every country so
please check with your local customs office directly to see if they apply duties and taxes to your
It’s past the estimated delivery date, and I still don’t have my order. What do I do?
If it’s past your estimated delivery date and you still don’t have your order, we’re here to help!
To help us resolve this for you faster, please see your shipping confirmation email and check that
you entered the correct address. If the address was incorrect, send us an email at firstname.lastname@example.org and we'll be happy to send you another order to the correct address. Please
note it’ll have to be at your cost.
If the shipping address was correct, get in touch with us at email@example.com with your order number. We'll try to resolve this for you asap!
Pro tip: A courier can fail to deliver your package because of a wrong address. Use a simple tool
like USPS ZIP code lookup to make sure your zip code matches your city!
How are your products made?
We work with a reliable, high-quality manufactures. They have locations
worldwide, so depending on where you are, your orders are printed and shipped from the facility
that can do it most efficiently!
How do I track my order?
If your shipping method includes tracking, you’ll receive a tracking link via email when your order
ships out. If you have any questions about your tracking or shipment, drop us a line at firstname.lastname@example.org.
I received a wrong/damaged product, what should I do?
We’re so sorry if the product you ordered arrived damaged. To help us resolve this for you
quickly, please email us at email@example.com within a weeks' time with photos of the
damaged product, your order number, and any other details you may have about your order.
We’ll get back to you with a resolution as soon as possible!
What’s your return policy?
We don’t offer returns and exchanges, but if there’s something wrong with your order, please let us know by contacting us at firstname.lastname@example.org
Do you offer refunds?
Refunds are only offered to customers that receive the wrong items or damaged items. If any of
these apply, please contact us at email@example.com with photos of wrong/damaged
items and we’ll sort that out for you.
Can I exchange an item for a different size/color?
At this time, we don't offer exchanges. If you’re unsure which size would fit better, check out our
sizing charts—we have one for every item listed on our store, in the product description section.
Though rare, it's possible that an item you ordered was mislabeled. If that’s the case, please let
us know at firstname.lastname@example.org within a week after receiving your order. Include your
order number and photos of the mislabeled item, and we’ll send you a new one, or issue a refund!