FAQs

Delivery Time

When will I get my order? 

It takes 3-7 days to fulfill an order, after which it’s shipped out. The shipping time depends on 

your location, but can be estimated as follows: 

USA: 5- 8 business days 

International: 10-20 business days 

Where will my order ship from? 

We work with an on-demand order fulfillment company with facilities worldwide! 

Will I be charged customs for my order? 

An additional customs and tax fee can occur on international orders. This fee is not in our control 

and is assessed by your local customs office. Customs policies vary widely for every country so 

please check with your local customs office directly to see if they apply duties and taxes to your 

purchases. 

It’s past the estimated delivery date, and I still don’t have my order. What do I do? 

If it’s past your estimated delivery date and you still don’t have your order, we’re here to help! 

To help us resolve this for you faster, please see your shipping confirmation email and check that 

you entered the correct address. If the address was incorrect, send us an email at support@marzelli.co and we'll be happy to send you another order to the correct address. Please 

note it’ll have to be at your cost. 

If the shipping address was correct, get in touch with us at support@marzelli.co with your order number. We'll try to resolve this for you asap! 

 

Pro tip: A courier can fail to deliver your package because of a wrong address. Use a simple tool 

like USPS ZIP code lookup to make sure your zip code matches your city! 

How are your products made? 

We work with a reliable, high-quality manufactures. They have locations 

worldwide, so depending on where you are, your orders are printed and shipped from the facility 

that can do it most efficiently! 

How do I track my order? 

If your shipping method includes tracking, you’ll receive a tracking link via email when your order 

ships out. If you have any questions about your tracking or shipment, drop us a line at support@marzelli.co

I received a wrong/damaged product, what should I do? 

We’re so sorry if the product you ordered arrived damaged. To help us resolve this for you 

quickly, please email us at support@marzelli.co within a weeks' time with photos of the 

damaged product, your order number, and any other details you may have about your order. 

We’ll get back to you with a resolution as soon as possible! 

 

Returns 

What’s your return policy? 

We don’t offer returns and exchanges, but if there’s something wrong with your order, please let us know by contacting us at support@marzelli.co

Do you offer refunds? 

Refunds are only offered to customers that receive the wrong items or damaged items. If any of 

these apply, please contact us at support@marzelli.co with photos of wrong/damaged 

items and we’ll sort that out for you. 

Can I exchange an item for a different size/color? 

At this time, we don't offer exchanges. If you’re unsure which size would fit better, check out our 

sizing charts—we have one for every item listed on our store, in the product description section. 

Though rare, it's possible that an item you ordered was mislabeled. If that’s the case, please let 

us know at support@marzelli.co within a week after receiving your order. Include your 

order number and photos of the mislabeled item, and we’ll send you a new one, or issue a refund! 

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INFO

OUR CONTACTS:

support@marzelli.co

Delivery:

Free delivery on all orders of $75 or more

PAYMENTS:

Credit Card: Visa, MasterCard, Maestro, American Express

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