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Return Policy

 

What’s your return policy? 

We don’t offer returns and exchanges, but if there’s something wrong with your order, please let us know by contacting us at marzellicustomerservice@gmail.com! 

Do you offer refunds? 

Refunds are only offered to customers that receive the wrong items or damaged items. If any of 
these apply, please contact us at marzellicustomerservice@gmail.com with photos of wrong/damaged 
items and we’ll sort that out for you. 

Can I exchange an item for a different size/color? 

At this time, we don't offer exchanges. If you’re unsure which size would fit better, check out our  sizing charts—we have one for every item listed on our store, in the product description section. 
Though rare, it's possible that an item you ordered was mislabeled. If that’s the case, please let 
us know at marzellicustomerservice@gmail.com within a week after receiving your order. Include your 
order number and photos of the mislabeled item, and we’ll send you a new one, or issue a refund!